HENAN BEST MACHINERY CO., LTD (BSM) respects your privacy and is committed to protecting the personal information you provide when visiting our website or contacting us for products and services.

This Privacy Policy explains how we collect, use, store and protect information from visitors, customers, distributors and business partners who use our website.

When you visit our website or submit an inquiry, we may collect the following information:

• Your name or company name
• Email address
• Phone number or WhatsApp number
• Country or region
• Product requirements, such as tractor model, horsepower, quantity or application
• Messages submitted through contact forms or inquiry forms
• Basic website usage data, such as browser type, device type, pages visited and access time

We only collect information that is necessary for communication, quotation, order support and website improvement.

We may use the information we collect for the following purposes:

• To reply to your product inquiries
• To provide quotations, product details and technical information
• To recommend suitable tractors, farm machinery or accessories
• To process orders, delivery communication and after-sales support
• To improve our website, products and customer service
• To send business-related communication when necessary
• To comply with applicable legal or regulatory requirements

We do not sell your personal information to third parties.

When you submit an inquiry through our website, the information you provide will be used to contact you and understand your purchasing needs. This may include product selection, tractor configuration, shipping destination, payment terms or after-sales requirements.

Please make sure the contact information you provide is accurate so that our team can respond to you efficiently.

Our website may use cookies or similar technologies to improve browsing experience, understand visitor behavior and analyze website performance.

Cookies may help us remember basic preferences, measure page traffic and improve website content. You can choose to disable cookies through your browser settings, but some website functions may not work properly after cookies are disabled.

We may share necessary information only in limited situations, including:

• With our internal sales, technical or service teams
• With logistics partners when delivery or shipment support is required
• With service providers who help us operate the website or manage business communication
• When required by law, regulation or legal process

We require relevant service providers to protect your information and use it only for the purpose of providing services to us.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure or alteration.

However, no method of internet transmission or electronic storage is completely secure. We will continue to improve our information security measures to protect customer and visitor data.

We retain inquiry and business communication information only for as long as necessary to provide services, maintain business records, support after-sales communication or comply with legal obligations.

If your information is no longer needed, we will delete it or anonymize it where appropriate.

Our website is available to visitors from different countries and regions. By submitting information through our website, you understand that your information may be processed by HENAN BEST MACHINERY CO., LTD (BSM) in China for business communication, quotation and service support.

You may contact us to request access, correction or deletion of your personal information, subject to applicable laws and necessary business or legal requirements.

If you no longer wish to receive business communication from us, you may contact us and request that we stop sending such communication.

Our website and products are intended for business users, farms, dealers, distributors and agricultural machinery buyers. We do not knowingly collect personal information from minors.

If you believe that a minor has provided personal information to us, please contact us and we will take appropriate steps to delete such information.

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policies of those websites before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our website, business operations or legal requirements. The updated version will be posted on this page.

If you have any questions about this Privacy Policy or how we handle your information, please contact us: